Privacy & Discretion

When you place an order with the House, we collect the information necessary to fulfil it — your name, delivery address, and email address. When you browse our store, we also receive your IP address, which helps us understand how clients reach us and how to improve their experience.

With your permission, we may send you correspondence about new collections, rituals, and updates from the House.

When you provide personal information to complete a transaction — to place an order, arrange delivery, or process a return — we collect it solely for that purpose.

If we require your information for a secondary purpose, such as correspondence, we will seek your express consent or offer you the opportunity to decline.

To withdraw consent at any time, contact the House at info@teddywinston.com. Your request will be honoured promptly and without question.

Should you elect to receive mobile correspondence from the House, we use your information solely to deliver those messages and to respond to you where necessary.

We do not disclose your personal information except where required by law or where you have violated our Terms of Service.

The Teddy Winston store is hosted on Shopify Inc., whose infrastructure stores and processes client data on secured servers.

If you transact via a direct payment gateway, Shopify handles your payment card data under PCI-DSS standards — the industry benchmark maintained by Visa, Mastercard, American Express, and Discover. Transaction data is held only as long as necessary to complete your order, then deleted.

For full details, you may review Shopify's Privacy Statement.

We engage select third-party providers — payment processors, delivery partners — who receive only the information required to perform their service. Each governs their own data practices; we recommend reviewing their privacy policies before proceeding with any transaction.

Once you leave the Teddy Winston domain, this Policy no longer applies. We are not responsible for the practices of external sites.

We follow industry best practices to safeguard your personal information. Payment data is encrypted via SSL and stored with AES-256 encryption. While no transmission over the internet is entirely without risk, we adhere to all PCI-DSS requirements and implement additional security standards accordingly.

We use the following cookies to maintain the integrity of your session and improve your experience with the House:

By engaging with this site, you confirm that you are of the age of majority in your jurisdiction, or have obtained appropriate parental consent.

You may request access to, correction of, or deletion of any personal information we hold about you at any time by writing to our Privacy Compliance Officer at info@teddywinston.com.

We reserve the right to amend this Policy at any time. Changes take effect upon posting. Should material amendments be made, we will notify you here. If the House is acquired or merged, your information may transfer to the new stewards solely to maintain continuity of service.