Privacy & Discretion

When you place an order with the House, we collect the information necessary to fulfil it — your name, delivery address, and email address. When you browse our store, we also receive your IP address, which helps us understand how clients reach us and how to improve their experience.

With your permission, we may send you correspondence about new collections, rituals, and updates from the House.

When you provide personal information to complete a transaction — to place an order, arrange delivery, or process a return — we collect it solely for that purpose.

If we require your information for a secondary purpose, such as correspondence, we will seek your express consent or offer you the opportunity to decline.

To withdraw consent at any time, contact the House at twinston@usa.com. Your request will be honoured promptly and without question.

Should you elect to receive mobile correspondence from the House, we use your information solely to deliver those messages and to respond to you where necessary.

We do not disclose your personal information except where required by law or where you have violated our Terms of Service.

The Teddy Winston store is hosted on Shopify Inc., whose infrastructure stores and processes client data on secured servers.

If you transact via a direct payment gateway, Shopify handles your payment card data under PCI-DSS standards — the industry benchmark maintained by Visa, Mastercard, American Express, and Discover. Transaction data is held only as long as necessary to complete your order, then deleted.

For full details, you may review Shopify's Privacy Statement.

We engage select third-party providers — payment processors, delivery partners — who receive only the information required to perform their service. Each governs their own data practices; we recommend reviewing their privacy policies before proceeding with any transaction.

Once you leave the Teddy Winston domain, this Policy no longer applies. We are not responsible for the practices of external sites.

Vera. Vera is the proprietary intelligence of Teddy Winston Brand. Her name, likeness and character are the property of Teddy Winston Brand and may not be copied, reproduced or imitated.

The assessment. When you use the assessment camera, the image is read by a technology provider acting on our behalf, which returns written observations. We do not store the image. We keep the written observations and measurements, such as facial proportions, with an anonymous visitor identifier.

Conversations with Vera. When you speak with Vera, your microphone audio is processed by a technology provider so she can reply. We do not store the audio. For members, we keep the conversation as text. If Vera looks through your camera during a conversation, the image is processed in the same way and is not stored.

Face recognition (members only). Face recognition is optional and used only with your consent. The image taken during the check is used only for the check and is not kept by us. We keep a face template, which is a set of measurements and not a photograph. It is deleted after twelve months without a verified visit, or when your membership ends.

How long we keep it. Measurements, observations and conversations are kept until you ask us to delete them. To make a request, write to twinston@usa.com.

We follow industry best practices to safeguard your personal information. Payment data is encrypted via SSL and stored with AES-256 encryption. While no transmission over the internet is entirely without risk, we adhere to all PCI-DSS requirements and implement additional security standards accordingly.

We use the following cookies to maintain the integrity of your session and improve your experience with the House:

By engaging with this site, you confirm that you are of the age of majority in your jurisdiction, or have obtained appropriate parental consent.

You may request access to, correction of, or deletion of any personal information we hold about you at any time by writing to our Privacy Compliance Officer at twinston@usa.com.

We reserve the right to amend this Policy at any time. Changes take effect upon posting. Should material amendments be made, we will notify you here. If the House is acquired or merged, your information may transfer to the new stewards solely to maintain continuity of service.